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ER: Only Connect

Lewis assigns Kovac to teach the residents how to communicate more effectively with their patients in hopes of raising their patient satisfaction scores, which have plummeted. They are put to the test when two teenagers are brought to the ER with gun shot wounds. Kovac, Neela and Sam handle one patient while Lewis, Pratt and Ray deal with another. When a patient dies, Neela does a poor job of informing the deceased's grandmother, who becomes hysterical in the middle of the ER. A personal injury lawyer sets up a mobile office outside the ER, infuriating Lewis as he tries to turn dissatisfied patients into clients. Abby returns to the ER, still dealing with the trauma of her abduction.

Episode Info
Episode number: 11x11
Production Number: 177861
Airdate: Thursday January 20th, 2005

Director: Jonathan Kaplan
Writer: Yahlin Chang

Guest Stars
Bob MinorBob Minor
As Security Guard
Brian LesterBrian Lester
As EMT Dumar
Dan HedayaDan Hedaya
As Herb Spivak
Eion BaileyEion Bailey
As Jake Scanlon
Jillian BachJillian Bach
As Penny Nicholson
Larry MichelsonLarry Michelson
As Mr. Arrigo
Leland OrserLeland Orser
As Dr. Lucien Dubenko
Louie LibertiLouie Liberti
As Paramedic Bardelli
Madchen AmickMadchen Amick
As Wendall Meade
Sara GilbertSara Gilbert
As Jane Figler
Troy EvansTroy Evans
As Frank Martin
Jamie TorcelliniJamie Torcellini
As Ralph Meacham
K.C. ClydeK.C. Clyde
As PCP Patient
Kylie SparksKylie Sparks
As Amy Packer
Lizzie PeetLizzie Peet
As Jinko
Marissa MatroneMarissa Matrone
As Kitty Peyser
Marla GibbsMarla Gibbs
As Cherise Barnes
Roxana BrussoRoxana Brusso
As Mari Hinojosa
Vladimir RajcicVladimir Rajcic
As Dr.Gregor
Main Cast
Noah WyleNoah Wyle
As Dr. John Carter
Parminder NagraParminder Nagra
As Dr. Neela Rasgotra
Linda CardelliniLinda Cardellini
As Nurse Samantha Taggart
Goran VisnjicGoran Visnjic
As Dr. Luka Kovac
Maura TierneyMaura Tierney
As Dr. Abby Lockhart
Mekhi PhiferMekhi Phifer
As Dr. Gregory Pratt
Shane WestShane West
As Dr. Ray Barnett
Laura InnesLaura Innes
As Dr. Kerry Weaver
Sherry StringfieldSherry Stringfield
As Dr. Susan Lewis
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