To celebrate a big real estate sale, Ava surprises the ladies with a dream come true: four hard-to-get tickets to see Oprah Winfrey -- the woman they refer to as "kind of like our God" -- at a television taping in Chicago. Because it's their first time traveling together, problems arise and friendships and teamwork spirit get compromised. Matters turn worse when one of the priceless tickets goes missing and they're willing to do whatever it takes to get another one. But things start to look up when they have a chance encounter with Oprah's best friend, Gayle King. Back at the office, Sellers and Charlie, who don't understand why their officemates are so smitten with all things Oprah, learn firsthand about her effect on viewers.