Anthony is off to Gurney’s Inn in Montauk, NY, 20 minutes from the Hamptons. Gurney’s Inn is a 109-room beach resort and spa that has been the place to go since the 1920s, with rooms starting at $400. Now there are 43 hotels in the same area all competing for the business and Gurney’s hasn’t kept up. Gurney’s is owned by the Monte family, which has run the hotel since the 1950s. Anthony suspects that the family has become complacent and it’s taking a big toll on the business...Read the full recap
Anthony: Today there are 43 other hotels within 10 miles of Gurney’s. All competing for the same business. Gurney’s has not kept up with the pack, and if I can’t help them, the competition is going to eat their lunch.
Anthony: Now, I don’t know if this has been vacuumed in a couple of years. Where’s the checklist when you come to rooms, okay? I need to check this off, this hasn’t been cleaned.
Housekeeper: We don’t have a checklist. We just have it in—in our minds, we know what we’re supposed to be looking for, and uh...
Anthony: Well, somebody’s mind has been empty for a while because this hasn’t been cleaned.
Anthony: Then I’m 4’ away, what are you going to say?
Bellman: Hey, how are you?
Anthony: “Hey”? You’re not going to say “hey.” Hay is for horses.
Anthony: It’s becoming clearer and clearer to me that the problem with Gurney’s is Paul. He’s in his office managing the hotel business but he’s not on the floor managing the business of the hotel.
Anthony: I’m still concerned.
Karen Gorman: Don’t be concerned. How much do you want to talk about this, or should we just do this? Do you want to keep talking?