Anthony goes to Douglas, a small town in southeast Arizona. The 106-year-old 130-room Gadsden Hotel needs his help despite the fact that it's a national historic site and has played a role in several Western movies. The current owner's health is failing so conservator Robert Fleming has been put in charge of the estate. Robert has no hotel experience so he's called in Anthony to work with the owner's daughter-in-law, Robin Brekhus...Read the full recap
Anthony: This is the first time I've walked into a hotel that reservations literally are being made on scrap paper shoved into a book.
Anthony: There's zero elements of history in this room. As soon as you walk into this room, it feels like I'm down on my luck, I have no money but maybe two bits, and I have to stay in this room because I'm running away from the police.
Carrie Dognes: Anthony, it looks like time threw up in here.
Anthony: Most hotel general managers create a budget each year to keep track of how much money is made and spent. So operating a hotel without one is like driving a car with a blindfold on.
Anthony: Give me a reason why I shouldn't... scream and lose my mind right now.
Robin Brekhus: I can't.
Anthony: Twenty-five years in the building--we didn't hit the on-switch. Twenty-five *bleep* years. We haven't hit the "on" switch for the fire alarm. Twenty-five years, we haven't gone from "off" to "on."
Anthony: But when you come into a room, you don't want the room to be history, meaning it should've been thrown out a hundred years ago.