Part 1 of 2. In the fifth-season premiere, Chef Ramsay visits La Galleria 33, an Italian restaurant run by two sisters in Boston's North End, to help the owners improve their bland menu, reverse a dire financial situation and mend their broken relationships with their staff and customers.
The work continues on La Galleria 33, an Italian restaurant run by two sisters in Boston's North End, as the owners deal with staffing issues, menu improvements and upgrades to the establishment's decor.
Source: Channel 4
Chef Ramsay heads to Mama Maria’s in Brooklyn. This Italian restaurant and pizzeria was passed down from mother to son more than 25 years ago, but has proven to be more of a burden than a family gem. The owner is exhausted from trying to make ends meet for his family, which in turn has taken a toll on the staff, food and overall performance of the restaurant. Chef Ramsay is disgusted to find 12 freezers filled with rancid and inedible pre-made meals and he reaches his breaking point when one diner needs an ambulance after eating a defrosted piece of seafood. When Chef Ramsay levels with this owner, he leaves him in tears. Find out if Ramsay’s push was enough to wake this owner and save his family and restaurant.
Chef Ramsay travels to the suburbs of Pittsburgh, PA, to help a desperate retired special education teacher, Jean, who put her entire life's savings into her failing restaurant. Ms. Jean's Southern Cuisine has a gained a negative reputation in the community for the bad food and even worse service. Customers even say that Ms. Jean gets nasty if they have a complaint about the food. While Ms. Jean blames her staff for the restaurant's problems, they point the blame right back at her. With no system in place, Chef Ramsay tries to bring some sanity back into this restaurant and build back her customer base and reputation in the community.
Chef Ramsay strolls into to Barefoot Bob's, a quaint beachside restaurant in Massachusetts, to help Marc and Lisa, a husband and wife who opened the restaurant eight summers ago. Every winter, their relationship becomes frostier as their business freezes over, causing Lisa to become more and more closed off from Marc. With Lisa ignoring her responsibilities and Marc working seven days a week with no break, Chef Ramsay tries a calmer approach to help the desperate couple. But after seeing inches of dust lining the shelves, pounds of wasted lobster per plate, and clam chowder so thick he wouldn't paste his wallpaper with it, Ramsay heats up! Find out if he can bring this marriage and the restaurant back to life.
Chef Ramsay revisits some of his greatest challenges on this all-new special episode. Back in Hampton, MD, with Denise at Café Hon, Chef Ramsay learn if the community is still at war with this previously over-controlling café owner. In Philadelphia, PA, Ramsay checks in on Tommy and Dina's family restaurant Chierello's, to determine whether both the menu and the couple's marriage are still suffering. Then, Ramsay pays a visit to Michael, the lazy owner of Leones in Montclair, NJ, to see if he is continuing to disappoint his mother with his unambitious attitude.
Chef Ramsay heads to the historical Olde Hitching Post in Hanson, MA, where he faces off with stubborn owner Tom. In 2005, Tom bought the eatery for his oldest daughter, Andrea - yet more than seven years later, he still refuses to let her have any control. Andrea, manager Janice and the rest of the staff are tired of his controlling ways, but Tom makes no apologies for his motto, "my way is the only way." Owning two other prosperous restaurants, Tom cannot seem to figure out what the recipe for success is in this restaurant. Find out if Chef Ramsay can revive this restaurant and put an end to the father-daughter feud .
Chef Ramsay travels to the town of Beaver, PA, and the family-owned Italian restaurant Levanti's, which is barely being held together by a brother and sister who spend more time tearing each other apart than building up their restaurant and its reputation. The duo continues to play the blame game for the dirty dining room and kitchen and the inedible food they are serving to their customers. Find out if Chef Ramsay can help work through a sibling rivalry to save the eatery their father started.
Gordon visits Sam's Mediterranean Kabob Room in Monrovia, Cal., where he learns that the owner's seven children are fed up with their father's mismanagement.
Since its opening in 1958, Nino's of Long Beach, CA had been run by a well-liked and successful immigrant couple, but old age has forced them to retire and leave their family-owned restaurant under the misguided care of their eldest son, Nino. Afraid that Nino will run his family legacy into the ground, they call on Chef Ramsay to help, but Nino is extremely confrontational and has an excuse for everything.
Chef Ramsay is back in Ohio farm country, hoping to snap restaurant owner Joe out of his state of denial. Joe has remained defiant and defensive, taking great pride in deflecting the advice Ramsay has to offer. Joe is living in a fantasy world, which drives Ramsay to contemplate leaving the restaurant. With a total revamp of the menu and décor, find out if Ramsay can fix the bigger problems at play.
Chef Ramsay is in for a challenge when he heads to Everett, WA, to visit the Prohibition Grille. Professional belly dancer-turned-restaurant owner Rishi is struggling to keep her business afloat and is in desperate need of help. As a result of her lack of prior restaurant experience, Rishi leaves control of the kitchen in the hands of her head chef, who is constantly preoccupied and gives little focus to the restaurant. Constant complaints from customers have Rishi worried, but will she take Chef Ramsay's advice?
Chef Ramsay heads to Scottsdale, AZ, to visit Amy's Baking Company, which might be one of the cleanest restaurants in the history of the show. Cleanliness aside, Ramsay and the patrons find a number of issues with the food and service, but owners Amy and Samy refuse to listen to any critiques. With seemingly no boundaries, this couple has no reservations about yelling at customers that complain. Will this defiant duo listen to Chef Ramsay, or force him to walk away?