A disturbing 911 call from nine-year-old Maria Recinos is forwarded to Detective Olivia Benson. Recinos is calling for help from a room she claims to have been locked in for days. The detectives put a trace on the cell phone she is using, however it turns up multiple phony leads due to manipulation of the signal, which leaves detectives confused. As the case progresses, Benson eventually convinces Recinos to divulge crucial clues, including the name of her captor. Recinos will only talk to Benson, and just as she is getting closer to finding her, the cops question the case and are now concerned that it could be a prank. Benson knows this is real, when the phone goes dead, Benson realizes that she is losing time and needs to act quickly on what little information she has if she is going to save this girl's life.