On what would have been just a typical day at work -- trying to get rid of a hockey rink that won't melt so the circus can go on that night, looking for an elephant lost in the building and arranging an impromptu press conference to repair one of his boss's PR nightmares -- Alice ends her casual relationship with Ben to commit to another man. This happens on Ben's 40th birthday, just as he's realizing he doesn't want to be alone.
Crystal decides to hold a contest to determine the Employee of the Year, but unbeknownst to the staff, a winner has already been pre-determined. Meanwhile, as Ben contends with catering to Eli's needs, he must also keep the rest of the employees from being distracted by the fake contest and get the arena ready in time for Eli's performance.
Ben faces a labor crisis when the air conditioning fails in the arena; Alice and Alonzo reluctantly agree to a double date with Crystal and her new boyfriend.
Ben discovers Roman has no place to stay and reluctantly takes him in, Crystal harbors animosity for a certain ice dancing group, and Alice feels guilty when she fails to keep up with her "perfect man," Alonzo.
When Ben discovers its Crystal's anniversary with Billy, one of her ex-husbands, he encourages her to find him so she can get the closure she's needed from their relationship.
When Alice asks Ben for an assistant, he gives her Roman. Roman may not be what Alice had in mind, but she finds a connection with him that surpasses her expectations. Meanwhile, Crystal wants to honor a passing friend with a funeral at The Sunshine Center, and Alonzo comes clean about a past relationship.
Ben is in for a surprise when his one-night-stand turns out to be Crystal's new assistant.
When the self-help guru scheduled for a seminar at the arena is arrested for fraud, the staff struggles to find a replacement act. Heather's obsession with Ben grows, which inflames Roman's jealousy. Alice's fear of public speaking returns.
Ben's hockey idol is coming to visit the arena and Ben must convince the man of their organization's family values in order to land him as coach of their hockey team. Crystal is distraught when her pet dog dies and everyone is walking on eggshells. Alonzo gets a chance to film a commercial but Alice is more excited than he is.
The arena hosts a leadership conference with 3 charismatic leaders that turn out to be self-absorbed jerks. Crystal decides she needs to contribute to the arena's operation, much to Ben's dismay.