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  Episode Information  
Title: Works of Mercy
Episode Number: 28
Season: 4
Season Episode #.: 4
Production Number: 404
Original Airdate: Wednesday August 02nd, 2000
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Episode Crew
Director: Adam Bernstein
Writer: Tom Fontana
  Episode Summary  
Emerald City has a new Unit Manager who has an unusual approach to running things. Keller returns to Emerald City. Dr. Nathan confronts O'Reily about the attack. Meanwhile, McManus returns to Em City as the Unit B manager; Mobay and Busmalis are released from the hole; and the search for Alvarez continues.
 
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  Guest Stars  
Starring Roles
•Dana ReeveplayedWendy SchultzRecurring (4th appearance)
•Kathleen WiddoesplayedMrs. BeecherRecurring (second appearance)
•Rob BogueplayedJason CramerRecurring (7th appearance)
•Gavin MacLeodplayedCardinal Frances Abgott 
•Richard BrightplayedDetective Robert Stransky 
Guest Stars
•Andrew BarchilonplayedHank SchillingerRecurring (third appearance)
•Carl DiMaggioplayedOfficer Len LoprestiRecurring (12th appearance)
•Chuck ZitoplayedChuck PancamoRecurring (19th appearance)
•Evan SeinfeldplayedJaz HoytRecurring (9th appearance)
•Lance ReddickplayedDesmond Mobay (Det. Johnny Basil)Recurring (4th appearance)
•Michael QuillplayedMark MilesRecurring (4th appearance)
•Otto SanchezplayedChico GuerraRecurring (15th appearance)
•Philip ScozzarellaplayedOfficer Joseph MineoRecurring (23th appearance)
•R. E. RodgersplayedJames RobsonRecurring (9th appearance)
•Sean Dugan (1)playedTimmy KirkRecurring (9th appearance)
•Timothy L. Brown (3)playedOfficer Jason ArmstrongRecurring (14th appearance)
•Michael Patrick McCaffreyplayedJesus 
  Main Cast  
•Ernie HudsonplayedWarden Leo Glynn
•Rita MorenoplayedSister Peter Marie Reimondo
•J. K. SimmonsplayedPrisoner #92S110 Vernon Schillinger
•Harold Perrineau, Jr.playedPrisoner #95H522 Augustus Hill
•Lee TergesenplayedPrisoner #97B412 Tobias Beecher
•Terry KinneyplayedTim McManus
•Eamonn WalkerplayedPrisoner #97S444 Kareem Said
•Dean WintersplayedPrisoner #97P904 Ryan O'Reily
•George MorfogenplayedPrisoner #65R814 Robert Rebadow
•Lauren VelezplayedDr. Gloria Nathan
•Craig "muMs" GrantplayedPrisoner #96J332/98J442 Arnold "Poet" Jackson
•Kirk AcevedoplayedPrisioner #97A413 Miguel Alvarez
•B. D. WongplayedFather Ray Mukada
•Zeljko IvanekplayedGovernor James Devlin
•Tom MardirosianplayedAgamemnon "The Mole" Busmalis
•Seth GilliamplayedOfficer Clayton Hughes
•Robert John Burke (3)playedAgent Pierce
•Reg E. CatheyplayedMartin Querns
•Erik KingplayedMoses Deyell
•Edward HerrmannplayedHarrison Beecher
•Charles BuschplayedNatalie "Nat" Ginsburg
•Kristin RohdeplayedClaire Howell
•Granville AdamsplayedPrisoner #97A622 Zahir Arif
•Robert ClohessyplayedOfficer Sean Murphy
•Philip CasnoffplayedNikolai Stanislofsky
•David ZayasplayedPrisoner #005871 Enrique Morales
•Kathryn ErbeplayedPrisoner #97B642 Shirley Bellinger
•Adewale Akinnuoye-AgbajeplayedPrisoner #93A234 Simon Adebisi
•Christopher MeloniplayedPrisoner #98K514 Chris Keller
•Scott William WintersplayedPrisoner #98P204 Cyril O'Reily
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