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Jenny and Tony Swift in Sacramento, California, have five lively and unruly children, ranging in age from 11 years old down to a baby of 9 months. Jenny, a stay-at-home-mom, enlists several other authority figures to raise her kids, including a young nanny, Kadie. Nanny Kadie contacted the "Supernanny" show for help with the family, and when Jo checks out matters for herself, she's alarmed and outraged by what she finds. The four boys play around the unfenced, unalarmed swimming pool, riding bikes near the edge and not even wearing helmets. They openly defy Kadie, jumping from bedroom dresser to bed. At other times, when Jenny is in charge, baby Mia crawls around putting dangerous items in her mouth, and sometimes crawls right out of the house towards the pool. Mom says quite openly that she expects Nanny Kadie to parent better than she does, and Jo bluntly tells Jenny she's being immature. In addition, Jenny's mom, Gloria, pops in regularly to help out with the kids and is the only person who has instituted any kind of discipline that the kids respond to.
All the cooks in this kitchen go by different recipes. Jenny's parenting style tends to be inattentive, while Grandma is the most regimented, being an ex-schoolteacher. Nanny Kadie was thrown into the mix to tend to the kids' needs and to cook meals, but was never given any kind of game plan by Jenny and Tony on disciplining the kids. With so many authority figures involved, the kids act differently with everyone, which pits the adults against each other. Dad feels that Grandma undermines his parenting decisions and priorities for his kids, and Jenny is just plain overwhelmed by the exhausting demands of so many youngsters. Can Jo help fix the Swift family?