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Kevin discovers that Crowley has found a way to make mental contact with him, and calls the Winchesters. When they arrive, Kevin tells them that he's found out the second trial. To succeed, Sam must travel to Hell, rescue an innocent soul, and bring it to Heaven. With the help of a Reaper, Sam gets to Hell and discovers that he must rescue an old friend. Meanwhile, Dean must turn to another old friend to rescue Sam when his escape route is cut off.