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The Office: Customer Survey

Dwight and Jim receive poor customer service reports, and while Jim is merely disappointed, Dwight immediately suspects sabotage. Pam buys small Bluetooth phones for herself and Jim so they can talk all day at work without getting caught. Meanwhile, Andy and Angela finally agree on a wedding location.


7.1/10 (27 Votes cast)

Episode Info


Episode number: 5x7
Production Number: 507
Airdate: Thursday November 06th, 2008



Guest Stars
Rich SommerRich Sommer
As Alex
Recurring

Co-Guest Stars
Jennifer BurtonJennifer Burton
As Receptionist
Recurring

Uncredited
June SquibbJune Squibb
voiced Michael's mom
Main Cast
Steve CarellSteve Carell
As Michael Scott
Rainn WilsonRainn Wilson
As Dwight Schrute
John KrasinskiJohn Krasinski
As Jim Halpert
Jenna FischerJenna Fischer
As Pam Beesly
B. J. NovakB. J. Novak
As Ryan Howard
Leslie David Baker (1)Leslie David Baker (1)
As Stanley Hudson
Brian BaumgartnerBrian Baumgartner
As Kevin Malone
Kate FlanneryKate Flannery
As Meredith Palmer
Angela KinseyAngela Kinsey
As Angela Martin
Oscar NuñezOscar Nuñez
As Oscar Martinez
Phyllis SmithPhyllis Smith
As Phyllis Lapin-Vance
Mindy KalingMindy Kaling
As Kelly Kapoor
Ed HelmsEd Helms
As Andy Bernard
Creed BrattonCreed Bratton
As Creed Bratton
Craig RobinsonCraig Robinson
As Darryl Philbin
Episode Notes
Michael lies to his employees and tells them he got engaged to Holly, but they quickly figure out his deception.



Music
ArtistSong TitlePlayed When
J Geils BandCenterfoldWhen Jim and Dwight are in Dwight's car


Episode Quotes
Andy: (to Michael) Big idea - double wedding. Me, Angela. You, Holly.
Michael: No, we would never do that. And if we did, it would be with Jim and Pam.
Jim: Yeah, we'd never do that.
Michael: Yeah, so there you go.

Jim: Those reports affect our bonuses, which is kind of great for me. Because you wouldn't know it from looking at her, but Pam's a gold-digger.
Pam: (on speaker phone on Jim's Bluetooth) Hey, New York ain't free! Get back to work.
Jim: Awwww.

Dwight: I've caught Jim talking to himself several times today. What a loser. Get a friend, loser.

Jim: Pam, sorry about that. I lost you for a second. So, as it turns out, I may not have done so hot on my customer reviews this year.
Pam: Maybe it's because you spent the whole year flirting with the receptionist.
Jim: A little bit. Worth it.

Dwight: (pretending to be making a customer call) Hello, this is Dwight Schrute from the Dunder Mifflin Paper Company.
Jim: (pretending to be the client) Wow, that's great, because I need paper.
Dwight: Excellent. Then you are in luck, because we are having a limited-time offer only on everything.
Jim: Wow, this is my lucky day!
Michael: (whispering) Ask him his name.
Dwight: What is your name, sir?
Jim: I am Bill Buttlicker.

Dwight: Who stands to benefit from our downfall?
Jim: The mob... maybe NASA.
Dwight: Could be the mob. But then Dunder-Mifflin would need to be a front for money laundering, and there's little evidence of that.
Jim: Is there some evidence?

Kelly: Dwight, get out of my nook!
Pam: (on Jim's phone) That's what she said! That's what she said! That's what she said!
Jim: Good one.

Michael: (to Kelly) I have an enormous amount of trouble trying to get people to come to my place. And I hate it. I can't tell you how much leftover guacamole I have ended up eating... over the years. I don't even know why I make it in such great quantities.



Cultural References
Michael: Kelly Kapoor is our dusky, exotic customer service rep. And once a year, she will contact our clients and find out how happy they are with our salespeople. Sort of a 'Kapoor's List.' Schindler's List parody.

Michael makes reference to the 1993 Steven Spielberg film, Schildler's List.

Andy: I found the best tentist on the East Coast. He personally tented Giuliani's first and third weddings. And I got him. I got him!

Andy is referring to former New York mayor Rudy Giuliani, who is known for being married multiple times.

Ryan: (to Jim) Her America's Got Talent finale party over the summer.

Ryan tells Jim that Kelly threw a party for the season finale of America's Got Talent, a reality talent show that airs in the summers on NBC.

Alex: (to Pam) Uh, I came to kidnap you. There's free wine and cheese at the Chuck Close retrospective. Let's go!

Chuck Close is an American painter who became famous in the late 1960s for making photorealistic portraits using grids. His later style is characterized as bright spots of color in little lines and circles that, when viewed from a distance, create strikingly accurate portraits.



Episode References
Darryl: I was there. That dude is not engaged. I'm not a big believer in therapy, but I'll go into my own pocket to cover his co-pay.

Darryl is referring to events in the previous episode, "Employee Transfer," where he went with Michael and Holly to help her move. Darryl saw first-hand that Holly and Michael broke up.



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