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The Office :: Customer Survey (05x06)
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Episode Information |
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| Title: | Customer Survey |
| Episode #: | 05x06 |
| Production Number: | 507 |
| Original Airdate: | Thursday November 06th, 2008 |
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Click here to Start a conversation about this episode. (12 Posts) |
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Episode Summary |
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Dwight and Jim receive poor customer service reports, and while Jim is merely disappointed, Dwight immediately suspects sabotage. Pam buys small Bluetooth phones for herself and Jim so they can talk all day at work without getting caught. Meanwhile, Andy and Angela finally agree on a wedding location.
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Guest Stars |
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Main Cast |
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Episode Notes |
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Michael lies to his employees and tells them he got engaged to Holly, but they quickly figure out his deception.
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Featured Songs |
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| Artist | Song Title | Played When | | •J Geils Band | Centerfold | When Jim and Dwight are in Dwight's car |
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Episode Quotes |
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Andy: (to Michael) Big idea - double wedding. Me, Angela. You, Holly.
Michael: No, we would never do that. And if we did, it would be with Jim and Pam.
Jim: Yeah, we'd never do that.
Michael: Yeah, so there you go.
| Jim: Those reports affect our bonuses, which is kind of great for me. Because you wouldn't know it from looking at her, but Pam's a gold-digger.
Pam: (on speaker phone on Jim's Bluetooth) Hey, New York ain't free! Get back to work.
Jim: Awwww.
| Dwight: I've caught Jim talking to himself several times today. What a loser. Get a friend, loser.
| Jim: Pam, sorry about that. I lost you for a second. So, as it turns out, I may not have done so hot on my customer reviews this year.
Pam: Maybe it's because you spent the whole year flirting with the receptionist.
Jim: A little bit. Worth it.
| Dwight: (pretending to be making a customer call) Hello, this is Dwight Schrute from the Dunder Mifflin Paper Company.
Jim: (pretending to be the client) Wow, that's great, because I need paper.
Dwight: Excellent. Then you are in luck, because we are having a limited-time offer only on everything.
Jim: Wow, this is my lucky day!
Michael: (whispering) Ask him his name.
Dwight: What is your name, sir?
Jim: I am Bill Buttlicker.
| Dwight: Who stands to benefit from our downfall?
Jim: The mob... maybe NASA.
Dwight: Could be the mob. But then Dunder-Mifflin would need to be a front for money laundering, and there's little evidence of that.
Jim: Is there some evidence?
| Kelly: Dwight, get out of my nook!
Pam: (on Jim's phone) That's what she said! That's what she said! That's what she said!
Jim: Good one.
| Michael: (to Kelly) I have an enormous amount of trouble trying to get people to come to my place. And I hate it. I can't tell you how much leftover guacamole I have ended up eating... over the years. I don't even know why I make it in such great quantities.
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Cultural References |
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Michael: Kelly Kapoor is our dusky, exotic customer service rep. And once a year, she will contact our clients and find out how happy they are with our salespeople. Sort of a 'Kapoor's List.' Schindler's List parody.
Michael makes reference to the 1993 Steven Spielberg film, Schildler's List.
| Andy: I found the best tentist on the East Coast. He personally tented Giuliani's first and third weddings. And I got him. I got him!
Andy is referring to former New York mayor Rudy Giuliani, who is known for being married multiple times.
| Ryan: (to Jim) Her America's Got Talent finale party over the summer.
Ryan tells Jim that Kelly threw a party for the season finale of America's Got Talent, a reality talent show that airs in the summers on NBC.
| Alex: (to Pam) Uh, I came to kidnap you. There's free wine and cheese at the Chuck Close retrospective. Let's go!
Chuck Close is an American painter who became famous in the late 1960s for making photorealistic portraits using grids. His later style is characterized as bright spots of color in little lines and circles that, when viewed from a distance, create strikingly accurate portraits.
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Episode References |
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Darryl: I was there. That dude is not engaged. I'm not a big believer in therapy, but I'll go into my own pocket to cover his co-pay.
Darryl is referring to events in the previous episode, "Employee Transfer," where he went with Michael and Holly to help her move. Darryl saw first-hand that Holly and Michael broke up.
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Analysis |
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