Loads of new employees have their first day at Valco. Colin is shocked when his nan, Rose is amongst the newbies. Rose makes her and Gavin's life a misery when she meddles in management matters. Pharmacist, Brian takes on a unlikely sidekick, in Margaret.
Gavin meets his new assistant manager Daniel. A new VIP till girl, Charlie also has her first shift at Valco, she's not very smart, but as the daughter of the owner of the company, she's not at risk of losing her job anytime soon.
Rose believes she has caught a customer out who's passing around fake banknotes. She's at risk of losing her job when she carries out her own form of justice on the apprehended teen. Brian has a bee in his bonnet over a parking space.
Brian is skeptical about the first aid training been offered to all staff. Ian is at his wit's end with a fox that keeps terrorising him, Harry uses this to his advantage and uses fake fur coats to wind him up.
Rose and Margaret realise they know each other from the past and that Margaret won Alan's heart at the time. Brian is dumbfounded when Colin abuses his homemade hangover cure. Gavin is distracted when a special guest is due to appear in store.
The canteen prices have been hiked up, meaning the staff aren't happy. Charlie pleases everyone when she takes the staff out for lunch, management isn't impressed though as they believe the staff have gone on strike. Rose and Lisa's feud boils over.
Charlie's Dad Brendan stops by the store and Gavin wants to make her look good. Linda's dirty secret is revealed. Colin forces Rose and Lisa to battle out their differences once and for all.
Everyone does their bit to help at Valco's charity day. Gavin shaves his legs, Brian dresses up as a giant paracetamol tablet and Sue and Linda take part in a sponsored bike ride. Rose sets her sights on the prize offered in a big prize draw.