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Hotel Impossible: The Penguin Hotel - South Beach, FL

Anthony visits a beachfront boutique hotel, The Penguin, to help a couple save their business. What he discovers is a husband resistant to change, filthy sheets, mold on the tiles, and a "happy hour" that is anything but because the guests have to walk down a dark alley to another hotel to collect their drinks.

Episode Info  

Episode number: 1x2
Airdate: Monday April 16th, 2012

Director: Carlos Bible



Anthony is called to the Penguin Hotel in South Beach. The owners have called him in to save their business in the next four days. The Penguin is a small boutique hotel across from the beach, in the heart of the Art Deco district. Swiss businessman Markus Friedli and his wife Giada own the hotel, with Markus as general manager and Giada as business manager and hotel decorator. Rooms go for $200 a night, almost a tenth of the going rate, and has gone downhill since the recession. Despite the rates, guests aren’t coming in...

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Episode Quotes
Anthony: Hotel 101: don't make things complicated for your guests. Especially when they want to get food and drink.

Anthony: There's got to be a better way.
Markus: That's why you're here.
Anthony: You're giving me a lot of problems to solve. I don't know if that smile is, "I want to kick your ass," or that smile is, like, "You're right." What--what is that smile?
Giada: A little bit of both.

Giada: I would have never chosen the purple, but I love it.
Anthony: I had complete confidence the purple would work, right?
Blanche: I think the words you used were, "I hate it."
Anthony: I have never been so wrong about a design in my entire life.
Blanche: I'm sorry, what did you say?
Anthony: I have never been so wrong about a design in my entire life.

Anthony: Glad you didn't walk away from me?
Markus: Well, I'm glad I did, but I'm glad I came back.

Other Episode Crew

Executive ProducerBruce David Klein  |  Brian Leonard (1)
Co-Executive ProducerLorri Leighton  |  Rob Green  |  Anthony Melchiorri
Associate ProducerJoe Jacobs
CastingAisha Reyes  |  Tori Gallarello Alcock
Production AssistantMarjory Leposky  |  Elvis James
Production CoordinatorZach Russo  |  Mira Friedlaender  |  Jonathan Rittenberg
Post Production SupervisorJoe Eckardt  |  Alexa Coyle
On-Line EditorChris Allen
Director of PhotographyJohn Kelleran
Storyboard ArtistKoichi Mashimo
Production ManagerNeil Mason Parrish
Field ProducerAmanda Young (2)
Camera AssistantEdwin Mesa
Casting DirectorLoreen Stevens
DesignerBlanche Garcia
Business AffairsSara Hofstein
CameraJonathan Deaver
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