Anthony returns to six hotels that he helped in season 1 to see if what he taught them stuck.
The Ocean Manor – Ft. Lauderdale, FL
On Anthony's first visit, the valets ignored him when he pulled up. The valet Anthony talked to had a poor attitude, but insisted that some people are impossible to please. The manager, Samantha, had no idea what was going on with the valet service. Frank, the owner, wasn't a hotelier and was ranked 277 out of 279 hotels. The guests had to buy cleaning supplies to clean their own rooms, which were covered in mold and stains. A housekeeper used her mouth to fold a towel and the head housekeeper wasn't running inspections. The general manager, Mike, blamed Frank for not spending money but didn't have any systems in place. Anthony went to Frank and told him to back off and Frank agreed to give Mike a shot.
When Anthony returns ten months later, Mike says that they have a better chain of command. He's hired a new head of housekeeping while Frank has renovated 37 rooms. The valet manager, Samantha, is making sure that her valets are treating the guests politely. However, the online reviews suggest that they need to do better, placing them in the bottom 20th percentile. Frank admits that they still have a long way to go
Anthony takes a break to show some footage they didn't show in the first episode, of Dennis Rodman and Rashad Evans arriving. They're friends of Frank and apparently the hotels get a lot of celebrity guests. Frank is more invested in the hotel.
Dude Rancher Lodge – Billings, MT
On Anthony's first visit, owner Virginia was losing her hotel to the local competition. The bathrooms were ugly, the bedrooms were outdated, the staff was undertrained, and the sales manager wasn't doing her job. Todd, the general manager, was holding back his paycheck to make ends meet. The front desk clerk had to bring supplies, leaving the station abandoned, and sales manager M.J. couldn't sell rooms because she had lost her edge. However, by Anthony's last day, M.J. was fired up. Todd developed a training system for staff and Blanche designed a prototype room.
Five months later, front desk clerk Nancy was promoted to manager. A lot of people are asking for the room that Hotel Impossible
redesigned, but they've only redesigned six more rooms since. M.J. retired, confident that she could go once things were turned around. Virginia hired Marcy, a new sales manager. However, a fugitive fled into the hotel and there was a shootout with the police. Virginia called Anthony in and he put her in touch with his PR consultant to turn things around. Since then they've had a 65% occupancy, the best since Virginia took over, and they've made $150,000 more than the previous year.
Purple Orchid Resort & Spa- Livermore, CA
Derek and Rhiannon Eddy had no experience in running a hotel and the spa was in such bad shape that Anthony had to shut it down. They had an 8% occupancy rating and six months before they lost the hotel. The Eddys were expecting and Anthony went to work getting the place up to speed fast.
Eight months later, Anthony returned and Derek shows off the notebook that Anthony told him to carry. There's been a positive momentum and they've had over 150,000 visits to their website. The Eddys are now making 300 appointments a month at the spa for $25,000. The day spa guests have been staying and enjoying a poolside lunch. Their occupancy has doubled and the Eddys have a new hotelier in the family.
Dream Inn – Daytona Beach, FL
On Anthony's first visit, the Kinberger family's mother Cindy was controlling the hotel even though her son Jody was supposedly the general manager. The staff charged guests for unwashed dishes and the beds were falling apart. Anthony made Jody face up the filthy room problem, dumping cigarette butts into his hand, but Jody was still reluctant to overstep Cindy because of her condition. Despite that, Anthony told Jody to act like a businessman and save the family legacy. Anthony then went to Cindy and got her to give up the reins. Blanche then came in and tries to get rid of one of Cindy's dolphin statues. Cindy agreed to put it in her house and Blanche went onto repaint the hotel from yellow to blue.
Five months later, Cindy is in remission and spending a lot of time at home. Jody brought in a cleaning service and got rid of the housekeeping staff, and is offering a la carte options for the ocean-front suites. The guests like the pool renovations and occupancy has gone up 10% with a 25% increase in revenue. Anthony thinks they should be better but they're moving in the right direction.
La Jolla Cove Suites - CA
The owner, Krista, was struggling to renew the hotel but wasting a roof deck. The hotel needed a complete transformation and she was close to losing it. Krista was in the middle of revamping a room but it was costing her $20,000. Anthony brought Blanche in to update the room design at a low cost. On the last day Krista and her team pulled off a successful marketing event on the roof deck.
Seven months later, Krista has transformed all of the other rooms using Blanche's original design. The rooms have new mattresses and the sales team has been driving business to the roof deck. The hotel has hosted 29 weddings and 35 corporate events. Their occupancy has been up 22% per month for a $400,000 increase in revenue in the first four months.
Hotel New Yorker – Miami, FL
The co-owner, Shirley, was diagnosed with MS and having problems keeping everything running. She and her husband were running a million dollars in the red and living onsite. Shirley had no idea how to book group rates or handle corporate clients and Anthony had to step in. Her office was a mess and Shirley had no idea what her expenses were. On Anthony's last day, he had her husband Walter clean up the office and take over as general manager.
Ten months later, Walter has turned the hotel around. They've paid off 50% of their debt and hired more people. Shirley is managing her health and spending time with her triplets. The family moved out of their apartment and into a condo four blocks away. Shirley still handles corporate sales and has been bringing in a lot of business. The occupancy has doubled and they're up to 80-95%. Share this article with your friends