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Season 1

1 :01x01 - 1-800-GOT-JUNK (Brian Scudamore)

Apr/02/2012
Just over 20 years ago, Brian Scudamore had a vision for 1 - 800 - GOT - JUNK ?. Since then, he has revolutionized customer service in the junk removal business, having built the largest junk removal franchise in the world. Brian was once a junk remover himself and knows the ropes, but now he goes undercover to really understand how the franchisees in his business work. With recent motivation to grow his one-day painting service, he needs new ammunition and a better understanding on how to improve customer service and marketing. Getting down and dirty on the job, Brian collects much more than junk – including new inspiration from employees along the way.


Source: W

2 :01x02 - Domino's (Don Meij)

Apr/02/2012
Don Meij, Chief Executive Officer of Domino's Pizza Australia goes undercover and returns to where he started out in the business at various entry-level jobs.

3 :01x03 - Isuzu Trucks UK (Nikki King)

Apr/02/2012
Nikki King who is the managing director of Isuzu Truck UK dealerships goes undercover within the company in an effort to gain a better insight and understanding of how her workers are doing.

4 :01x04 - Best Western (David Clarke)

Apr/07/2012
David Clarke who runs the Western Hotel group spends five days undercover working within the company looking at ways to improve the company in the future.




5 :01x05 - Great Southern Rail (Tony Braxton-Smith)

Apr/07/2012
CEO of Great Southern Railway, Tony Braxton-Smith, goes undercover where he will be unloading luggage, cleaning, making beds, cooking in the kitchens and serving guests in the restaurants.

6 :01x06 - Boost Juice (Janine Allis)

Apr/07/2012
Janine Allis, founder and CEO of Boost Juice, goes undercover and works in Boost Juice bars and a mobile van as well as the company's latest venture, Salsa's Fresh Mex Grill.

7 :01x07 - Molson Coors Canada (Dave Perkins)

Apr/09/2012
With Molson CEO Dave Perkins too recognizable for the job, Chief Legal Officer Kelly Brown goes undercover in the Molson Coors Breweries across Canada. A new mother, Kelly leaves her young daughter at home, traveling from east to west to brave the production line and overnight shifts. Working in a male-dominated industry, Kelly connects with other women in the breweries to see what they face on the job – and she is surprised by what she learns. As well, facing public criticism from beer lovers of Molson’s “industrial” taste, Kelly gets into the hops and testing at the Creemore plant. She also checks if corners are being cut safety-wise. She discovers employee dedication she can raise a glass to, and makes some emotional connections along the way.



Source: W

8 :01x08 - Pizza Pizza (Paul Goddard)

Apr/09/2012
Paul Goddard has big shoes to fill as recently appointed CEO of Canada's largest and most successful pizza chain, Pizza Pizza. His late father-in-law Michael Overs – who founded the business 45 years ago – turned the brand into a multi-million dollar company. Now Paul has taken over in this highly competitive industry, but his background is in the oil industry and IT – not pizza. Paul goes undercover to get a slice of the action and the frontline information he needs to run the company successfully. From the dough factory floor onto the delivery routes in Edmonton and Toronto, Paul gains a fresh perspective on Pizza Pizza – and the challenges the company faces day-to-day.


Source: W

9 :01x09 - Cineplex Entertainment (Ellis Jacob)

Apr/16/2012
Toronto headquartered Cineplex theatres plays host to 70 million guests annually. CEO Ellis Jacob has had wild success in the theatre business, but the digital revolution has left audiences with a myriad of viewing options. As such, Cineplex is well aware they had better take nothing for granted. Ellis goes undercover in theatres serving popcorn and selling tickets in hopes to improve efficiency and innovation in order keep the good times rolling. But how will this media mogul perform on the ground floor away from his spreadsheets and head office corner suite?


Source: W

10 :01x10 - Toronto Transit Commission (Karen Stintz)

Apr/16/2012
City Councillor and Toronto Transit Commission Chair Karen Stintz goes undercover inside the country's largest mass transit system to get her hands dirty with some of the toughest and grittiest jobs.

Source: W

11 :01x11 - Second Cup (Stacey Mowbray)

Apr/23/2011
Under CEO Stacey Mowbray’s direction, Second Cup is gunning to reverse the losses of the last decade and take on the intense coffee chain competition as Canadians’ cup of choice. The challenge is steering a new course in the franchise system where change can’t be mandated, but rather inspired. With bold competition and an evolving brand, Second Cup needs to make its mark as a company that cares and provides the best cafe experience. Stacey gets brewing with her frontline employees – her most valuable asset – and shows them what this really means.

Source: W

12 :01x12 - Hog's Breath Cafe (Brett Dryland & Rodney Winkleman)

Apr/23/2011
Brett Dryland and Rodney Winkleman, executives with Hog's Breath Cafe, join the youthful army that make up their front line to get a candid look at how their business runs.

13 :01x13 - Harry Ramsden's (Marija Simovic)

Apr/23/2012
Harry Ramsden's new CEO Marija Simovic goes undercover within the famous fish and chip shop chain to try and discover ways to improve the struggling business.

Source: TLC

14 :01x14 - GoodLife Fitness (Jane Riddell)

Apr/30/2012
COO of GoodLife Fitness Jane Riddell enjoys making a difference in people’s lives through fitness. From coast to coast, one in every 45 Canadians is a GoodLife member. Creativity and new programs for member and employee retention are necessary to be competitive in the gym crowd. Without this, profitability could flounder. Jane immerses herself in the gym scene to gain new insight. As an undercover boss, she works as a Zumba instructor trainee, a maintenance worker and salesperson, whose competitive skills may not be up to snuff. Later, when she witnesses employee dedication wavering, she must exercise her covert operation skills.

Source: W

15 :01x15 - Sodexo (JohnPaul Dimech)

Apr/30/2012
When Sodexo CEO and father of four, JohnPaul Dimech, heads undercover to the desert, where Sodexo provides all services for a mining base, he is inspired by the staff he meets.

16 :01x16 - Viridor (Colin Drummond)

Apr/30/2012
Colin Drummond, the chief executive of Viridor, one of country's largest recycling and waste management companies goes undercover to try and find out just what is happening on Viridor's front line.

17 :01x17 - Southern Fried Chicken (Andrew Withers)

May/05/2012
Andrew Withers is in charge of a fast food franchise which his father started back in the 1960s and now has outlets all around the country. Andrew is very passionate about the SFC brand and even though he realises that the company is in need of an overhaul, he feels at odds with the carefully constructed image he has spent years developing for the brand in 70 countries overseas. Andrew goes undercover to discover why the company's 200 franchises in the United Kingdom aren't living up to his expectations.

18 :01x18 - Clugston Group (Stephen Martin)

May/05/2012
Stephen Martin was recently made chief executive of the Clugston Group and he goes undercover working with his staff.

19 :01x19 - Park Resorts (Andy Edge)

May/05/2012
Andy Edge who is a company director at Park Resorts, goes under cover to see how his staff work.

20 :01x20 - Toronto Zoo (John Tracogna)

May/07/2012
As the new CEO of the Toronto Zoo, John Tracogna has a lot of beasts to herd. The zoo’s livelihood relies on private investments and grants, but the city threatening a sale following $1 million in budget cuts has donors closing their wallets. Between press fiascos over separated gay penguins and imported giant pandas costing a fortune, John goes undercover to get a sense of employee morale and maintain perspective on what is important – conservation, breeding endangered species and making sure the daily tonne of animal food gets distributed properly.

Source: W

21 :01x21 - Big 4 Holiday Parks (Ray Schleibs)

May/07/2012
Ray Schleibs, CEO of BIG4 Holiday Parks in Australia, goes undercover on his first day on the job to learn how the company operates.

Source: TLC

22 :01x22 - Skyline International Development (Michael Sneyd)

May/14/2012
Michael Sneyd, CEO of Skyline International Development, is new to the company and has been tasked by Skyline’s investors to take business to the next level creating a coast-to-coast hotel group. During one of the most severe downturns the hospitality industry has experienced in decades, Skyline is relying on its employees to provide superior guest experiences in resorts that need updating and investment. Michael knows he also needs to cut costs – and that means getting creative. His goal in going undercover is to engage front line employees and get their ideas up the chain’s fast-growing infrastructure. If all goes to plan, the sky is the limit.

Source: W

23 :01x23 - YMCA (Nick Cox)

May/14/2012
YMCA CEO Nick Cox goes undercover to the South Headland and Gratwick Aquatic Centre. But along his journey, will Nick be touched and inspired by people working within his company?

Source: TLC

24 :01x24 - Npower UK (Kevin McCullough)

May/21/2012
Kevin McClough, the Chief Operating Officer at Npower, goes undercover to discover for himself what his employees have to put up with on a daily basis.

Source: TLC

25 :01x25 - Toga Hospitality (Rachel Argaman)

May/21/2012
Rachel Argaman, CEO of Toga Hospitality, goes undercover in a variety of entry-level jobs for the Australian hotel chain.

Source: TLC

26 :01x26 - FedEx Canada (Lisa Lisson)

May/24/2012
Lisa Lisson, CEO of FedEx Express Canada, knows how to deliver. But as a single mother with a high stress job, she also believes in maintaining a healthy work-life balance. FedEx is consistently listed as one of the top 50 best Canadian employers and Lisa knows to be number one, the FedEx work environment needs to improve. She believes that when employees are engaged, committed and motivated by their leaders and work culture, they are driven to contribute to the company’s well being. Lisa goes undercover to ensure employees have the tools they need to succeed - and that FedEx not only delivers to its customers, but also to its valuable employees.

Source: W

27 :01x27 - Staging Connections (Tony Chamberlain)

Jun/30/2012
Tony Chamberlain left the boardroom for a few weeks to work undercover on the frontline. He worked side by side with his staff as they created, designed and delivered live events across Australia.

28 :01x28 - JBS Australia (Iain Mars)

Jul/02/2012
Iain Mars, CEO of JBS Australia, goes undercover at the meat-processing company to perform jobs that include loading cattle and working in a feedlot.

Source: TLC

29 :01x29 - Poundworld (Martyn Birks)

Jul/09/2012
Martyn Birks, CEO of Poundworld, goes undercover to find out why some of the U.K. discount stores are struggling.

Source: OWN

30 :01x30 - Ella Baché (Pippa Hallas)

Jul/16/2012
Martyn Birks, CEO of Poundworld, goes undercover to find out why some of the U.K. discount stores are struggling.

Source: TLC

31 :01x31 - Ritchies IGA (Fred Harrison)

Jul/28/2012
Fred Harrison, CEO of Ritchies IGA, goes undercover to work at the chain of Australian supermarkets and liquor stores.

Source: TLC

33 :01x33 - Purdy's Chocolates (Kriston Dean)

Mar/11/2013
Marketing executive Kriston Dean travels across Canada, working in disguise in Purdy's Chocolates stores and factories.

Source: TLC
Warning: Undercover Boss: Abroad guide may contain spoilers
Classification: Reality
Genre: Finance | Lifestyle
Status: Canceled/Ended
Network: TLC ( USA)
Airs: Mondays at 08:00 pm
Runtime: 60 Minutes
Premiere: April 02, 2012
Ended: March 11, 2013
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