It is the first day for deputy manager Natalie at Brownall Job Centre. After a night of celebrating Trish's divorce, the office gossip is focused on who did Carl go home with.
Trish celebrates her birthday and receives a life-changing surprise, or so she believes. Needing dome time to work out what it all means, she makes Karl acting manager much to his horror. He beleives that nobody will listen to him, and he’s right. Paul siezes the opportunity to further his carpet fitting business and Danielle takes the opportunity to stop working.