It is the first day for deputy manager Natalie at Brownall Job Centre. After a night of celebrating Trish's divorce, the office gossip is focused on who did Carl go home with.
A local hot-tub manufacturer wants to recruit a new sales team. Trish and Karl each tell a lie which becomes bigger than it is.
Trish and Natalie host a youth unemployment initiative to try and impress the local MP, but things don't go they way they hope for.
Karl and George take part in an ill-fated stakeout as they feel the pressure to hit targets. Natalie teaches Bryony some dubious new work skills.
Janette and Paul become unlikely heroes after Trish loses her mobile phone and Natalie finds herself in a difficult position with a jobseeker.
Karl and Natalie are at a health and wellbeing workshop with a neighbouring branch. Natalie is give a huge decision to make.