Each episode showcases the highs and lows that passengers and crew face behind the scenes of the Southwest Airlines. Follow Southwest Airlines pilots, flight attendants, and airport employees as they experience heartwarming passenger stories, occasional outbursts, weather-related anxiety and heightened security measuresall while trying to meet everyone's urgent timetable. A&E; Network brings the viewer behind the counter, onto the tarmac and into cockpit for this real life series.
AIRLINE focuses on the ups and downs of passengers and Southwest's staff and crew at Los Angeles International (LAX), Chicago Midway and Baltimore/Washington International airports. Follow Southwest's staff and crew, from the customer-focused flight crews to the hard working ground crews who are often on the receiving end of a frustrated customer's wrath. America's fourth largest carrier, Southwest Airlines originated the concept of low cost, no frills travel and carries 65 million passengers every year.
The scissors are out at Chicago Midway, but it's all in a good cause. Charity Locks of Luv are asking Southwest staffers to give ten inches of their hair for sick children, and Colleen has volunteered. It's a big day over at BWI, the latest addition to the fleet is unveiled with a spectacular fly-by of Maryland One. Airline founder Herb Kelleher in attendance. Up in the terminal, it's business as usual for Gate Agent Dave, who has to explain the oversell rule to some very disgruntled passengers. And, Nicholas is on the hunt for Sally, a missing elderly passenger, who is nowhere to be found in the airport. When Nicholas discovers she has Alzheimer's and is diabetic, it's time to bring in the cops. It's a bachelor party extravaganza for John and his friends, as they head to Vegas for some serious skydiving.