Anthony begins a series of undercover sting operations to see if the hotel owners he advises stick to his plan after he leaves. First up is the Glacier Bear Lodge in Alaska, and Anthony discovers that the housekeeping has gotten worse since his last visit.
Anthony brings an undercover team back to the Hotel Leger and is mostly satisfactory with the results. However, he's shocked to discover that the previous owner, Ashley, sold the hotel a few months after his team finished with the upgrade.
Anthony checks up on the Casa Verde Hotel in Puerto Rico and worries that the owner, Billy, has gone off the wagon. Meanwhile the investigation team find stained pillows and local dissent about the changes Anthony made to the hotel bar on his last visit.
Anthony returns to the Triangle T Ranch and discovers that the owner, Linda, is still having trouble keeping staff. Worse, he discovers that husband-and-wife wranglers Bad Dog and Megan are running their own business on the ranch.
Anthony returns to the Holbrooke Hotel to see if his suggestions for the parking lot, the kitchen, and the banquet hall were implemented.
Anthony returns to the Ocean Manor Hotel in Ft. Lauderdale 18 months after his last visit, and discovers that many of the same problems are still there.
Anthony travels to the Alaska Hotel & Bar in Juneau to help out the historic property. He finds a mother and son fighting each other for control and a bar manager who won't respect anyone's authority.
Anthony tries to help out the Creekside Hotel, but discovers that the management has an attitude problem that is driving away guests.
The Fortune Hotel in Las Vegas has lost $500,000 in two years. Anthony has his work cut out for him when he discovers the owner has never owned a hotel and the general manager has never managed a hotel.
Anthony checks into the Chipman Hill Suites in Saint John, New Brunswick. What he discovers is that the check-in procedure is complicated by the fact there are no staff on duty after 5 p.m., and that the staff that are there during the day are unhappy with their micromanaging owner and a GM who won't stand up for her employees.
Anthony checks in to the Hollywood Liberty Hotel and discovers an owner that is more interested in luggage tags and her continental breakfast than the used syringes, fire damage, and faulty wiring.
The two brothers running the Floridian Hotel in Homestead, FL, are using their banquet hall to store trash and supplies instead of generating revenue, and Anthony wonders if there's anything he can do to help them.