Lester and Sue Adams run Big Space, which is an indoor soft play centre in the Hertfordshire town of Harpenden. They are now finding it hard to cater to the needs of either the children who use it or their parents. Alex offers them tips on how to turn the business around.
Marlene and Ray Messer bought the Singing Kettle tearooms in the Devon resort of Torquay a couple of years ago but the business has taken a turn for the worse. Alex offers them advise on how to turn things around.